FAQs

Symmetry Elevating Solutions is available to answer any questions you may have. Most common asked questions and answers are listed below, however you may also call Symmetry Elevating Solutions 1-877-568-5804 or contact your local dealer.

Residential Elevators

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Why choose an elevator for your home?

It wasn't that long ago that it was rare to find a whirlpool bathtub in a house, now it's not uncommon to find a home elevator in the plans of a single-family home and condominium. Over 10,000 residential elevators are installed each year and the number is growing as more builders and buyers discover their many advantages:

Convenience: Todays homes are larger and require more effort to go from one level to another. Multi-story homes and townhomes are more enjoyable with a residential elevator to provide convenient floor-to-floor travel.

Surprisingly Affordable: The cost for a residential elevator is lower than many people think costing no more than an extra guest room or third car garage in many cases.

Multi-Function: There are a few conveniences that can be added to a home that will be used and appreciated as much as a residential elevator. An elevator can be elegantly appointed and featured as a dramatic focal point in a key part of the house. For people who entertain, it welcomes and accommodates all guests. Home elevators can add tremendous value to a home and increase a home's resale value.

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Is a Residential Elevator safe?

The answer is ‘yes,’ when used and installed properly. The home elevator when installed by a Symmetry Elevating Solutions dealer has several safety devices including:

• Doors: All landing doors are mechanically locked and only can be opened when the elevator is at that floor. The door cannot be opened while the elevator is traveling between floors.

• Power Failure: The home elevator is equipped with a battery operated safety feature with returns the elevator to the designated floor and emergency lighting comes on to illuminate the cab interior.

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What makes a Symmetry Elevator different from other brands?

  1. USA owned and operated manufacturer
  2. Engineered to allow cost effective repairs
  3. ONLY Residential Elevator using the patented S.M.A.R.T. (Self-Monitoring Alert Response Technology) System generates on-demand diagnostic codes identifying Trouble or Maintenance Codes, and broadcasts these Codes to the Controller, Hall Stations, and to the Car. This improves serviceability by providing critical data to Technicians, Engineers, and Support Personnel, all while reducing frustrating time for owners.
  4. Classy in appearance, whisper quiet, energy saving, environmentally friendly
  5. Unsurpassed in safety precautions

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Should I use a licensed contractor to install my elevator?

• This is a very common question asked by a lot of our clients. Most states require a contractor’s license for installation of an elevator. Please contact your local dealer to learn more about your states policies.

Selecting a Licensed Contractor:

• There are 42 different types of contractor licenses, including general and specialty contractors. General building contractors usually oversee projects and coordinate the specific subcontractors for a job. Specialty or subcontractors usually are hired to perform a single job. For example, if you want only roofing or plumbing work, you may want to hire a contractor licensed in that particular specialty. A general building contractor may also contract for specialty work, but must hold a specialty license for that work or actually have a specialty contractor do the work. If the job requires more than two types of work on a building, then it is appropriate for a licensed general building contractor to contract for and oversee the entire project. For example, if your kitchen remodeling will involve the performance of plumbing, electrical and carpentry work under one contract, a licensed general building contractor should be hired. Under those circumstances, a general building contractor may perform all the work on a building, or have specialty subcontractors do all or part of the scope of work for which they are licensed.

• One of the best ways to select a licensed contractor is to seek out personal recommendations from friends or relatives who recently had work of the type you want completed.

• Check the Contractor’s License:

• Is the contractor properly licensed? Ask to see the contractors pocket license and some additional form of identification. The name on the pocket license should be the same as the name of the contractor or business name under which the contractor is working.

• It is illegal for one contractor to use another contractor’s license, just as it is illegal for someone to use another’s driver’s license.

• When you establish the contractors or companies name matches what appears on the pocket license issued by the state licensing board for your state.

• Finally, if the contractor is operating with a valid license, you may also want to find out whether the person is a member of a professional or trade association that has a code of ethics or standards for its trade. You may want to contact the local chapter of the association to see whether it will act as an intermediary in case of disputes, or arrange for an impartial arbitrator. If you want an arbitration clause in your contract, make sure the contractor you are considering will agree to arbitrate any disputes that arise out of the contract.

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How much is a Residential Elevator?

• What are home elevator prices? What is the price of a home elevator? How much does a residential elevator cost? Who sells home elevators?

• These are the first questions people ask about home elevators. They are not uncommon or quite frankly unreasonable questions. Most people have limited experience with elevators and tend to think about the elevator they rode at the university, hospital or big commercial building they were in last week. If that is your last or only experience with elevators, it is no wonder you think they are so expensive only the “rich & famous” can afford them.

• While you can spend a significant amount of money on customizing your home elevator with marble floor, beveled mirrors, fancy paintings and the latest in technology – an integrated LCD screen mounted in the wall of your elevator cab, most people don’t. The average price of a home elevator is about what you would expect to pay for a basic kitchen remodel, or a set of high end kitchen appliances.

• When faced with the question of if I can’t get upstairs and I may have to sell the house, a home elevator becomes a very cost effective solution.

• If you would like to have an elevator sales consultant meet with you or your architect and builder, contact your local Symmetry Elevating Solutions dealer. They will provide a complete analysis of your home to find the best location for the retro-fit of your new elevator. If you are in the design phase, we can provide electrical schematics, framing specifications, and complete hoistway layout to make integrating a home elevator into your new home a quick, painless and enjoyable experience.

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How much weight can a Residential Elevator hold?

All Symmetry Residential elevators start at 1000 pound capacity, where most standard elevators capacity is 750 pounds.  We offer a Luxury line of 1400 pound capacity residential elevators as well.  See the LUXURY REDEFINED line of Symmetry elevators. 

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Elevator Terms:

Car Gate: Door or gate that is connected to the car and travels with the car.

Car: Cab or finished portion of the elevator in which people ride.

Electromechanical Interlocks: Electrically wired lock in the hoistway door that prevents the door from opening when the elevator is not stopped at the landing. The elevator will not run unless all doors are closed.

Hoistway: Door opening to hoistway at a landing.

Home Elevator: A home (or residential) elevator is an elevator primarily designed for the needs of private residences and multi-family housing such as townhomes and condominiums.

Jack (Hydraulic): A unit consisting of a cylinder equipped with a plunger or piston which applies the energy provided by a liquid under pressure.

Machine Room: A room constructed adjacent to the elevator hoistway to accommodate the drive system and electrical control box.

Overhead Clearance: The clearance needed to accommodate the components on top of an elevator car. It is measured from the upper level floor to the lowest obstruction at the top of the hoistway.

Pit: Portion of a hoistway extending from sill level of lowest landing to the floor at the bottom of the hoistway.

Rail: The metal track that guides the elevator in a vertical path.

Roped Hydraulic: A drive system utilizing a hydraulic jack connected to the car wire ropes or indirectly coupled to the car via wire ropes and sheaves.

Residential Elevator: A residential (or home) elevator is an elevator primarily designed for the needs of private homes and multi-family housing such as townhomes and condominiums.

Sling: L-shaped heavy-duty metal support that the elevator car rests on. The sling travels up and down, carrying the elevator car.

Sheave: Pulley.

Winding Drum: A geared drive machine in which the suspension ropes are fastened to and wind on a rotating drum.

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What is warranty, maintenance, and service on a Symmetry Elevator?

Symmetry Residential Elevators come with a two year limited warranty on the basic unit, including all electrical and drive components. If you are interested in an extended warranty option, check with your local Symmetry dealer for 10 year and lifetime warranty options. Your factory-trained and authorized Symmetry dealer offers regular maintenance, cleaning and testing of your equipment to ensure that is running at optimal performance.

Platform Lifts

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Are Wheelchair Lifts allowed in new construction?

Yes.

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What is warranty, maintenance, and service on a Symmetry Wheelchair Lifts?

• With an industry leading 4 year warranty, we built the most reliable Vertical Wheelchair Lift in the industry. If you are interested in an extended warranty option, check with your local symmetry dealer for 10 year and lifetime warranty options.

• Your factory-trained and authorized Symmetry dealer offers regular maintenance, cleaning and testing of your equipment to ensure that it is running at optimal performance.

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What color Wheelchair Lifts are available?

Symmetry Elevating Solutions wheelchair lifts color options are Ivory, White, Gray, and Black. We also offer a full set of custom RAL colors. For more information about the color options available on a Wheelchair Lift or to see samples please contact your local Symmetry Elevating Solutions dealer.

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Can Symmetry Elevating Solutions Wheelchair lifts be used inside or outside?

• Yes. All of our wheelchair lifts are designed to be completely weather resistant. They are fully sealed and can be used with confidence both indoors and out.

• Symmetry elevating solutions also provides an optional severe atmospheric package, enabling a wheelchair lift to be used for outdoor applications in extreme weather conditions.

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What is the weight capacity on Wheelchair Lifts?

Symmetry Elevating Solutions wheelchair lifts have a weight capacity of 750 pounds.

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What is the lifting height on Wheelchair Lifts?

The lifting height is 168 inches or 14 feet. You will need to verify with your local elevator inspector and local code jurisdiction for compliance.

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What are the safety features on Wheelchair Lifts?

Symmetry Elevating Solutions wheelchair lifts have many safety features, such as nonskid platform surface, grab rail, landing interlocks to keep doors closed when lift is on another floor, un-interruptible power supply for car lowering in the event of power failure, landing interlocks keep doors locked when lift is on another floor, alarm and emergency stop switch.

Commercial

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What is the ADA and how does it affect our lifts?

• The Americans with Disabilities Act (ADA) is a federal law that went into effect in 1991. The law is designed to eliminate any discrimination because of disabilities. The ADA covers many different areas of discrimination but would affect our products is how the ADA addresses accessibility. Under Section 504 of the ADA, the Architectural and Transportation Barriers Compliance Board, also known as “Access Board” was required to develop and issue guidelines which would become the final ADA accessibility standards. The American with Disabilities Accessibility Guidelines (ADAAG) was written and went into effect in January of 1992. These guidelines were written to try and clarify how architectural barriers should be eliminated and still comply with the intent of the ADA. The ADA identifies what needs to be accessible and refers back to ASME standards as to what equipment can be used. Over the past few years, a committee has been working on updating ADAAG so it is more consistent with available technologies and with the ASME standard. The recommendations for the ADAAG have been published and submitted to the Access Board for adoption.

• The NEW ADAAG has a couple of changes on the acceptable use of platform lifts to remove barriers but most important it now recognizes ASME A17.1-2000, Part 5.2 for LU/LA elevators.

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Does ADAAG permit platform (wheelchair) lifts as a means of providing access?

Yes. Platform lifts are defined in Section 3.5 as an accessible route and are covered in Section 4.11.

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Will every building require an elevator, ramp or lift?

No. Existing buildings require only what is readily achievable and cannot cause a financial hardship on the building owner. If a new or altered building has fewer than 3 stories or is less than 3 stories or is less than 3000 square feet per floor, it does not need to be equipped with an elevator. This exception does not apply to shopping malls or offices of health care providers. The ground floor, however, must be accessible. If an elevator is installed it must meet the ADAAG requirements.

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Does ADAAG require any special requirements on platform lifts?

Yes. A minimum clear floor or ground space of 30” x 48” is required on vertical and inclined platform lifts. The new ADAAG also requires platform lifts where the lift does not allow a user to pass through the lift to have power openers on the gates or door.

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Do inclined platform lifts comply with the ADA?

Yes. A minimum clear floor or ground space of 30” x 48” is required on vertical and inclined platform lifts. The new ADAAG also requires platform lifts where the lift does not allow a user to pass through the lift to have power openers on the gates or door.

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Does the ADA allow key operation?

Yes. The ADA recognizes the need for keys. While Section 4.11 still stipulates that platform lifts shall facilitate unassisted entry, operation and exit from the lift, the preamble states that this does not preclude the use of a key to operate a lift as long as the key is readily available and allows for unassisted operation.

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Are all of your lifts ADA approved?

• No. The ADA does not approve anything! The ADA is a civil rights law and the only way to get a ruling is if someone files a complaint with the Attorney General.

• Independent test laboratories such as UL or ETL now inspect and test accessibility equipment to comply with ASME standards. Any equipment that displays one of these labels shows that the equipment has been inspected and tested to these standards and has passed. Many states require an independent laboratory label to be on equipment and many listed, but if it allows our equipment to be more widely accepted and adds to the credibility of quality, it is well worth the added expense.

Symmetry

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Why buy Symmetry over another brand?

  1. 100% US owned and operated
  2. Best warranties in the industry: Vertical Wheelchair Lifts (4 years), Limited Use/Limited Application Elevator (3 years), Residential Elevators (2 years).
  3. Largest network of independently operated elevator and accessibility companies in North America.
  4. Symmetry equipment is designed and developed from conception to completion by the contractors who work most closely with the clients. The Symmetry Elevating Solutions product line is the ONLY product line with this hands-on approach to delivering only the best products available.
  5. The dealers in the Symmetry network are among the largest and most specialized companies in our industry - we have all had access to EVERY manufacturer in the industry. They choose Symmetry.

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How can I order a Symmetry Elevating Solutions Product?

Symmetry products are available through Symmetry’s nationwide network of exclusive dealers. It is imperative to have a qualified dealer who is authorized to install, demonstrate and service your product. We provide National Reach, with Local Service. Find Your Local Office

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Does Symmetry Elevating Solutions have a blog?

Yes. Symmetry Elevating Solutions does have a blog; you can view our blog at this address: http://symmetryelevatingsolutions.blogspot.com

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Does Symmetry Elevating Solutions have a Facebook page?

Yes. Symmetry Elevating Solutions does have a Facebook page; you can view our Facebook page at this address: http://www.facebook.com/SymmetryElevatingSolutions

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Does Symmetry Elevating Solutions have a Twitter page?

Yes. Symmetry Elevating Solutions does have a Twitter page; you can view our Twitter page at this address: http://twitter.com/#!/SymmetryElev

Stairlifts

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What is a stairway lift and how does it work?

A stairway lift is a motorized chair on a track that is secured to your staircase. There is no structural changes made to your home and the lift glides along stairs without marring walls. With a push of a button, you are gently and securely carried over stairs. When not in use, the lift folds compactly against the wall. At Symmetry Elevating Solutions, your comfort and safety are our top priority. That’s why all of our stairway lifts include a seat that swivels away from the stair, providing a safe and comfortable way to get on and off the lift. Our lifts are designed to ensure a smooth, comfortable ride that will let you confidently maintain your lifestyle and freely enjoy your whole house.

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How much space does a stairlift use?

When not in use, the seat and footrest can be folded up, maximizing space on the stairway for others. It typically takes up about 14” when folded. When it use, it typically opens to about 25”.

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Will the stairway lift work for someone who also uses a wheelchair?

Access lifts can be useful even for someone who has limited mobility. Convenience features built into some models include folding arms that push up and out of the way, adjustable seat heights, and soft, padded seats.

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How will a stairlift look in my house?

Symmetry Elevating Solutions offers the widest variety of colors and fabrics to choose from – so you’re sure to find a look that blends with your décor. Upholstery options include easy-care vinyl and plush fabrics. Or, on select models, you may choose to send in some of your own fabric for a truly customized look that will perfectly match your current furnishings.

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What are the safety features on a stairlift?

• All of Symmetry Elevating Solutions stairway lifts are engineered with multiple safety features for your peace of mind. Our multi-point safety system includes sensors that stop the lift if something blocks its path, a seatbelt for added security, and brakes that will stop the lift should something go wrong with the drive system.

• The swivel seats ensure an easier, safer transition from sitting to standing positions. The swivel seat locks your seat in place when it’s swiveled away from the landing and ensures the seat swivels only at a landing and not during the ride.

• Add mechanisms that prevent the unit from traveling beyond the track, and you’ll see a commitment to quality that ensures nothing will prevent a smooth ride. Even the controls are designed with your comfort in mind. Constant pressure controls make sure the lift will stop if you release your finger from the controls.

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How long will it take to get my stair lift installed?

If your stairway is a typical straight run, residential stairway lifts can be installed in one day. If you have a custom application on your stairway, a curve or intermediate landing your lift will take one to two days to install. Most of Symmetry dealers carry an inventory of straight stairlifts in stock and can often install with a day of your call.

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Will my stairlift be functional if there is a power outage?

There's no need to worry. Your Symmetry Elevating Solutions stair lift can be operated by batteries; these re-charge when your stairlift is left on a charge point. This means your stairlift will continue to work if the power supply is interrupted for a limited number of trips.

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What happens if I leave my stairlift off the charge?

Audible and visual signals will alert you that your lift is not on a charge point. The power supply to the stairlift should remain switched on at all times. If stairlift batteries are allowed to go completely dead they may need to be replaced.

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What if I want to have a new carpet or move to a new house?

Your stairlift can be removed and refitted to allow for the laying of new carpets. Symmetry Elevating Solutions dealers offers removal and re-installation services. We will even move your stairlift to a new home and supply new stairlift track as needed.

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Where does the power cord attach to the unit?

It attaches at the top or bottom end of the track. Our technician will connect to your house electrical. This is another great reason to NOT try to install a stairlift yourself.

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What is the typical track extension at the top of the stairs?

Typical track extension for stairlifts is 7" as measured on the angle of the staircase. The extension at the top will be different when there is an obstruction (door for example) at the top landing. Extensions for these applications are on a case by case basis to determine the best seat height and clearance. If your home is suited we can install a stairlift that parks around a corner and out of the path of travel.

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What is the maximum travel for a stairlift?

Depending on your staircase configuration we have some stairlifts that can travel up to 60 feet. The average staircase in a home is 12 feet.

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What is the minimum staircase width that the stairlifts will work on?

• This can vary depending on the height of the rider. When seated, a taller person’s knees will extended farther out than a shorter person.

• The stairlifts will typically work fine for most people on staircases that are 30" wide, measured from wall to wall. To better determine how much room a specific rider will need, have them sit in a kitchen chair and measure from the backside of the chair out to the farthest point on their knees. Then add 3" to this measurement to determine the minimum staircase width that should work for them.

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Can a stairlift be used outside?

Yes. Symmetry Elevating Solutions offers outdoor models which are fully weather-proofed ideal for outdoor use.

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Can I self-install a Symmetry Elevating Solutions stairlift?

No. We're constantly being asked to check out a stairlift that someone has bought 'cheap' and tried to install themselves, and there's invariably something wrong. For your safety and peace of mind we include professional installation with every stairlift. All reputable manufacturers do the same.

Dumbwaiters

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How soon should I contact you before I need the dumbwaiter?

It is best to start discussion as soon as you decide that you may want a dumbwaiter so that the space required and all possible issues can be addressed prior framing the shaft.

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Does the dumbwaiter come with doors?

Yes. Options are available for the doors of a dumbwaiter. It can come with bi-parting metal doors, a wood swing door to match your home interior or your builder can provide one.

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What is considered a standard size dumbwaiter car?

The standard cab size for a dumbwaiter is 20" wide x 20" deep x 30" tall with one door opening to allow loading and unloading from the same side. Custom sizes are available up to 30” wide x 30” deep x 36” tall.

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How much weight can a dumbwaiter hold?

The standard weight a dumbwaiter can hold is 100 pounds, however up to 500 pounds is available, and even more for a commercial dumbwaiter.

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I would like my dumbwaiter to go into the basement as well as the second floor, how many levels can a dumbwaiter serve?

Our dumbwaiters can have 2, 3, 4 or even up to 5 stops.

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How fast does the dumbwaiter transport?

Our dumbwaiters transport items at 20 feet per minute.

Parking Lift Solutions

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What is a Parking Lift?

A parking lift is designed to provide parking and/or storage for two full sized vehicles/SUVs by vertically stacking them within the same footprint. This underground parking system lowers one vehicle to a lower elevation (basement, pit, etc.) for storage and security. Once lowered, a second vehicle can be driven onto a second, upper “canopy” platform, which has occupied the floor opening at street or grade level.

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Is a Parking Lift safe?

• Yes. All parking lifts are CPSA (Consumer Product Safety Act) Compliant. All parking lifts are built with the latest technology; the latest in 3-Dimensional Solid Modeling design software has been used to conduct stress analysis and ensure factors of safety for all critical lift components. Our Parking Lifts have been placed through a rigorous battery of performance and longevity tests – simulating up to 3 years of daily use. A minimum of TEN safety features are standard in every parking lift, which is more than any other competitor.

• Standard Safety Features include: Digital Security Keypad Panel, Emergency Stop “Panic” Pushbutton Station, Lift in Motion Audible Alarm, Motion Detection, Surveillance Camera, Constant Pressure Pushbutton Station, Security Key Switch Station, Free-Fall Arrest Devices, Beveled Toe Guard System, 18” Clear Space Beneath Entire Lift.